At Mandarera, we strive to ensure a smooth, reliable, and transparent shipping experience for all our customers. This Shipping Policy outlines how orders are processed, shipped, and delivered.

Shipping Availability

We currently ship to locations that are available and displayed during the checkout process. Shipping availability may vary depending on destination, courier service, and logistical limitations.

Order Processing

All orders are processed within 1–3 business days after successful payment confirmation.
Orders placed on weekends, public holidays, or during high-demand periods may experience slightly extended processing times.

Delivery Timeframes

Delivery timelines are estimates and may vary based on:

• Customer location

• Selected shipping method

• Courier service operations

Mandarera is not responsible for delays caused by third-party courier services, customs clearance, weather conditions, or other circumstances beyond our control.

Shipping Charges

Shipping charges, if applicable, are calculated automatically and clearly displayed at checkout before order confirmation.

Fees may vary depending on the delivery destination, package weight, and shipping method selected.

Order Tracking

Once an order has been dispatched, tracking details will be shared with the customer via email or message, provided tracking information is available from the courier.

Shipping Address Responsibility

Customers are responsible for providing accurate, complete, and up-to-date shipping information at the time of checkout.
Mandarera will not be held liable for delivery issues, delays, or losses caused by incorrect or incomplete address details.

Failed Delivery Attempts

If delivery is unsuccessful due to customer unavailability, refusal, or incorrect address information:

• The shipment may be returned to the origin.

• Additional charges may apply for re-delivery.

An order is considered successfully delivered once it has been handed over to the customer or an authorized recipient at the provided address.

Damaged, Missing, or Lost Shipments

In the event that an order arrives damaged, missing, or with delivery issues:

• Customers must contact our support team within 48 hours of receiving the order.

• Clear photos, videos, or relevant evidence must be provided to support the claim.

Claims submitted after this timeframe may not be eligible for review or resolution.

Policy Updates

Mandarera reserves the right to update or modify this Shipping Policy at any time without prior notice. Any changes will be effective immediately upon posting on the website.